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FAQ's

Ques 1. What if I buy glasses & they don’t fit me? What if the lenses aren’t right ?

Ans. Don’t worry! It is our responsibility to get the perfect pair of glasses. In the rare circumstance that your glasses don’t fit properly, we make it extremely easy for you to exchange or return the frames, with lenses. If you face any difficulty, just call us at 9999426610 We have a 15day, no-questions asked return policy and provide instant money back or store credit on return. *Please refer to T&C of Return Policy for the same

Ques 2. I’m not sure about the size and fit of the frames.

Ans. we offer glasses in 3 sizes – small, medium, and large. Click the ‘Frame Size’ link at the bottom of the page to know your size. ~80-90% of our customers find a medium size frame to be the best fit.

Ques 3. Will the glasses have my prescription?

Ans. You can buy glasses fitted with your prescription or even the frames standalone. We custom-make glasses with single vision, bifocal, or progressive prescriptions across all powers. Our glasses are ~50% cheaper than market average, since we bypass intermediaries – and best of all, we charge the same price, regardless of your power!

Ques 4. Will spectsbazaar be able to make my complex power?

Ans. At spectsbazaar we stock all powers – simple and complex. The unique robotic technology used in our lab ensures that the most complex powers are fitted perfectly, ensuring 100% error-free glasses. Our 10 lakh+ customers can vouch for the precision with which we make the eyeglasses!

Ques 5. Where do I submit my eye power details?

Ans. You can submit your power details after you complete your purchase. We offer multiple options to provide your prescription to us – upload a picture, enter it online, or call us at 9999426610

Ques 6. I don’t have my prescription handy. Is it important to give it right away?

Ans. It’s ok if you don’t have your prescription handy while placing the order. Simply place the order for the frame and provide your power using the links provided in the SMS and email that we send you, post order completion. It’s that simple!

Ques 7. How can I be sure of the quality of the frames?

Ans. Quality is at the core of spectsbazaar products. Our plastic frames are made from the best quality acetate and our metal frames are made only from steel or titanium – this makes our glasses corrosion and breakage resistant. We also offer a 1 year warranty on all our glasses – in case you have any issues, call us, and we’ll make sure it gets resolved!

Ques 8. How many days will they take to make my eyeglasses?

Ans. We promise to deliver your purchases to you as quickly as possible. We dispatch your order within ~5-12 days of order confirmation (and receipt of your prescription, if needed), based on the products ordered. It takes 2-5 days to get delivered to you post-dispatch, based on your location. Click here to know more

Ques 9. I don’t like what I have purchased! What is your return policy?

Ans. We have a 15 day return policy.


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If you can’t find what you’re looking for, send email to customercare@spectsbazaar.com

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